The following is an example of how to refine a simple query into a
finely filtered search on the BASIS Online Technical Support Knowledge
Base. The subject of the search is an FSLOAD ERROR=70 on a UNIX
- Enter ERROR into the Knowledge Base Excite engine and
initiate a search.
The search engine returns fifty entries including the word
ERROR. In order to find a helpful article you would have to
scan each article's title and description and find the one you need.
However, because the Knowledge Base search engine can only pull up
fifty entries at a time, if there were more than fifty error articles
available, you would not have access to additional stories. The BASIS
Online Knowledge Base actually contains over ninety articles on error
messages, so with this simple search you would not be able to see half
of them and might miss the error article specifically covering FSLOAD
- Initiate a search for +ERROR+70
This more focused search uses the Boolean + symbol to ensure
that both the word ERROR and the number 70 are in the
articles returned by the search engine. The result is a more
manageable index, but some of the articles cover conversions and are
not really related to the query. Another level of refinement is needed
to pull up the relevant information on FSLOAD ERROR=70.
- Enter +ERROR+70+fsload.
At this point, the search has been significantly narrowed, and the
engine returns only four articles that relate to FSLOAD ERROR=70.
Because this particular error is the source of many technical support
calls, the technical support department has created separate articles
that discuss this error on individual operating systems. To isolate
the FSLOAD ERROR=70 on the UNIX operating system, one more refinement
- Enter +ERROR+70+fsload+UNIX
This extremely focused search returns only two relevant articles
that offer a solution to this error in a UNIX environment.